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Customer Service Training

Customer Service Level 2
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Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__cfruid	session	Cloudflare sets this cookie to identify trusted web traffic.
AWSALBCORS	7 days	This cookie is managed by Amazon Web Services and is used for load balancing.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analytics	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Analytics" category.
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	1 year	Set by the GDPR Cookie Consent plugin, this cookie stores user consent for cookies in the category "Others".
cookielawinfo-checkbox-performance	1 year	Set by the GDPR Cookie Consent plugin, this cookie stores the user consent for cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
__zlcmid	1 year	__zlcmid is a cookie set by Zopim to help identify a user's chat session between page loads.
__zlcstore	never	Zopim sets this cookie to store information about the current status of the chat.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
_uetsid	1 day	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid	1 year 24 days	Bing Ads sets this cookie to engage with a user that has previously visited the website.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_fbp	3 months	Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
_ga	1 year 1 month 4 days	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_UA-*	1 minute	Google Analytics sets this cookie for user behaviour tracking.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
sbjs_current	5 months 27 days	This cookie is to identify the source of a visit and store user action information about it in a cookies. This is a analytic and behavioural cookie used for improving the visitor experience on the website.
sbjs_current_add	5 months 27 days	This cookie is to identify the source of a visit and store user action information about it in a cookies. This is a analytic and behavioural cookie used for improving the visitor experience on the website.
sbjs_first	5 months 27 days	This cookie is to identify the source of a visit and store user action information about it in a cookies. This is a analytic and behavioural cookie used for improving the visitor experience on the website.
sbjs_first_add	5 months 27 days	This cookie is to identify the source of a visit and store user action information about it in a cookies. This is a analytic and behavioural cookie used for improving the visitor experience on the website.
sbjs_migrations	5 months 27 days	This cookie is to identify the source of a visit and store user action information about it in a cookies. This is a analytic and behavioural cookie used for improving the visitor experience on the website.
sbjs_session	30 minutes	This cookie is to identify the source of a visit and store user action information about it in a cookies. This is a analytic and behavioural cookie used for improving the visitor experience on the website.
sbjs_udata	5 months 27 days	This cookie is to identify the source of a visit and store user action information about it in a cookies. This is a analytic and behavioural cookie used for improving the visitor experience on the website.
utm_campaign	past	Google Ad Services sets this cookie to store session campaign value if present.
utm_content	past	This cookie is used for storing the session content value if present.
utm_source	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.
utm_term	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.
wc_client	5 months 27 days	This cookie is set by the provider Woundwo.com. This cookie is used for identifying the web traffic. It records the landing page and source of the visitor's visit for analytics.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
handl_ip	1 month	HandL UTM Grabber plugin sets this cookie to record the web browser's IP address.
handl_landing_page	1 month	HandL UTM Grabber plugin sets this cookie is used to record the very first page you visited on our site in your browser.
handl_original_ref	past	HandL UTM Grabber plugin sets this cookie to record the URL from which you came to our site.
handl_ref	past	HandL UTM Grabber plugin sets this cookie to record the URL from which you came to our site.
handl_url	1 month	HandL UTM Grabber plugin sets this cookie to form the URL on which we placed the code that generates.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
utm_medium	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
_dc_gtm_UA-162067584-1	1 minute	No description
cblon	3 days 18 hours	No description available.
cbuid	1 year 1 month 4 days	No description available.
cbuid_meta	6 days 6 hours	No description available.
email	past	No description available.
gclid	past	No description
Google Signals	less than a minute	We use this cookie to enable Google Analytics to collect data about our website traffic in addition to data collected through a standard Google Analytics implementation to provide additional features like cross device audiences and insights for remarketing purposes.No description
username	past	No description available.
wc_client_current	session	No description available.
wc_visitor	1 year 1 month 4 days	No description available.
wp_mw_wc_qbo_sync_session_*	2 days	No description

Customer Service Training

Customer Service Level 2

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