Highfield, a leading Awarding Body e-learning has worked closely with some of the leading subject matter experts in the field of Customer Service to provide an e-learning course that covers the full knowledge elements of the Level 2 Award in Customer Service.
(full description below)£12.00 + VAT
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Our Level 2 Customer Service e-Learning course provides knowledge on providing high quality customer service to both internal and external customers. This course is suitable for businesses in sectors such as commerical and non-profit organisations.
The customer Service Course is a total of 4 modules written specifically to cover the entire knowledge element of the level 2 award. These modules are as follows:
Customer Service Principles
Customers’ Needs and Expectations
Behaviour and Interpersonal Skills
Responding to Problems and Complaints
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Knowledge will also be tested by a series of questions after each module. A pass mark of 100% is needed to complete the course.
On completion of the course, the system produces a personalised PDF certificate for you to download and print.
For the best experience, a Windows or Mac Laptop/Desktop computer with the latest version of Google Chrome is highly recommended.
Other browsers and devices, such as iPads and Tablets may not be compatible with some courses. Please get in touch for further advice. Please note Smartphones, Chromebooks and iPad Pro devices are currently unsupported.
NOTE: Enabling JavaScript and a stable broadband connection are required.
